Collector Baltics B2B Werving & Selectie

Would you like to work in a successful international company with subsidiaries in 55 countries? Do you get into the right vibe from working with colleagues and clients all over the world and are you a strong communicator? Then we probably have a great job for you where you can grow both personally and professionally. Our client is currently looking for a Collector Business to Business for the growing Baltic/Nordic operations.

Our client provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, she serves over 15,000 customers, supporting them to reduce client’s trade risks through their efficient Business to Business focused trade invoice collections services. She also has the reputation for being a great place to work.

The job we offer

Within this dynamic, results driven and international environment we are looking for a Collector to join their business, working out of Vilnius. In this role, you will have responsibility for the (growing) Baltic portfolio, ensuring recovery of monies owed to clients in respect of different transactions.

Main tasks and responsibilities

• Manage debtors via telephone and e-mail as well as liaison with partners, legal representatives and/or administrators/receivers in order to successfully collect monies owed to clients in respect of credit-insured transactions, bonds and of uninsured debts placed for collections.
• Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
• Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
• Owning and maintaining the day to day relationship with client, debtors and partners including negotiation over recommended action.
• Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in-house legal team or external parties.
• Will be actively involved in the management of customer portfolios and will be responsible for revenue generation, risk management and act as key customer interface for the company.
• First point of contact for domestic clients for answering queries, providing case updates and weekly/monthly reporting.
• Will respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full.
• You may become involved in group projects, providing input and local technical knowledge to support the project group.

Job requirements

• Previous relevant experience working through all phases of the collection agency business, ideally within the business to business environment and preferably in the role of a collection officer, or the equivalent related experience.
• Proven experience maintaining (ideally collection agency) books and records of accounts.
• Experience handling trust accounts and trust reconciliation.
• Knowledge and/or experience with debtor/creditor law.
• Good communication skills, both on the telephone and in writing.
• Excellent language skills in Lithuanian and English (knowing Russian, Latvian or Estonian languages too would be great).
• Proven negotiation skills, with a sound judgment and ability to assess cost effectiveness of actions.

What we offer

• A dynamic, international and challenging work environment.
• Training and support to reach your full potential.
• Attractive terms and conditions, including competitive salary and a range of benefits.
• Hybrid and flexible working hours.
• The opportunity to have a career abroad if that is desirable for you.

Are you the Collector Baltics B2B we are looking for? Send your resume to guido.harsveld@x-equo.nl and we will arrange an interview on a short notice.

Are you already a member of our LinkedIn group X-EQUO Finance & Credit Management Jobs? https://www.linkedin.com/groups/3899694/ We always post our new vacancies over there, so you will be the first to know. And you can also add me, Guido Harsveld, on LinkedIn https://www.linkedin.com/in/guido-harsveld-0132bb/